All products purchased from thehommeface.com can only be exchanged within 15 days under the following conditions:
1. Faulty, damaged, or defective items at the time of delivery.
2. Items not matching the original specifications or differing from the purchased product.
3. Items purchased on sale/discount are not eligible for exchange.
We do not offer cash refunds; instead, a coupon will be issued for the value of the exchanged item.
Items purchased online cannot be returned or exchanged at retail/offline stores and vice versa.
At THF, we handle each dispute on a case-by-case basis, aiming for fairness to all parties involved.
You must notify us within 3 days of delivery via email at thehommefaceofficial@gmail.com or WhatsApp at +92 31 111 32 112 to raise a dispute.
For defective, faulty, or damaged items, replacement will be sent upon receipt of photographic evidence within 3 days of purchase. Please email evidence to thehommefaceofficial@gmail.com or WhatsApp at +92 31 111 32 112.
Certain situations may make returns or exchanges challenging, including:
– Exchange requests made outside the specified time frame.
– Product damage due to use.
– Missing components from the package, including labels, original packaging, freebies, and accessories.
THF does not offer refunds or money-back guarantees on purchased items.